Help & support
How can we help?
Technical guidance, downloads, warranty and returns for Sterling Power and AMPS products — UK desks ready to assist.
Get help faster
Before you contact us
A few details help us route your request to the right desk and resolve it sooner.
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01
Note your product
SKU or model name (e.g. Vulcan V485500, Pro Charge Ultra, Hardy H3500) and serial number if available.
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02
Describe the system
Voltage (12V / 24V / 48V), battery type, install type (marine, van, off-grid) and what you need help with.
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03
Choose the right channel
Technical issues → phone or email. Returns → info@sterling-ae.com.
Contact desk
Speak to Sterling
Droitwich HQ for UK & worldwide sales, support and returns.
Droitwich HQ
Unit 8 Wassage WayHampton Lovett Industrial Estate
Droitwich WR9 0NX
Mon–Fri, UK business hours · Visits by appointment only
FAQ
Common questions
Where can I download manuals and datasheets?
Use our Q1 2026 Product Database / downloads page for manuals, datasheets, price lists and AMPS brochures. AMPS range materials are also available via ampsystems.co.uk.
How do I make a warranty or repair claim?
Contact the original point of sale where possible, or email our returns desk with proof of purchase, product model and serial number: info@sterling-ae.com.
Prices say POA — how do I get a quote?
Many Sterling Power and AMPS products are Price on Application. Call +971543921984 or email info@sterling-ae.com with your SKU list, quantities and delivery location.
Do you support trade / dealer accounts?
Yes. Contact us for trade pricing and dealer opportunities. Include your company name, VAT number and the product ranges you stock.